TotalView Central offers a solid basis for an efficient Workforce Management.

Based on an “intelligent” architecture, with a single server or a configuration consisting of several serves, the TotalWiew system is easy to install and manage.

The basic functions of the TotalView Workforce Management system include:

• Forecaster - generates accurate forecasts of the activity, using patented algorithms that are adjusted automatically according to the events that occur.


• Planner - offers a variety of agent planning methods as well as the ability of performing “what if…” type of analysis (" what happens if…")..


• Scheduler - generates the agent’s schedule based on a set of rules selected by you, offering the possibility of programming the staff based on their preferences and allowing you to create the schedule for a period of several weeks.


• Change Manager - presents updated information throughout the day, allowing you to take timely decisions.


• Report Manager - improves the performance by providing analysis and reports that are useful for agents, supervisors and for the staff who manage the scheduling.
  
  
• Multisite - offers a unique view of the company’s activity and the ability to forecast, plan and manage the activity from multiple sites, including the outsourced operations.


• Administrator - the administration module of the system.