You need a pertinent plan in order to achieve success.

WithIEX TotalView®,®, your company will benefit from the most flexible and comprehensive system of Workforce Management available on the local and international market.

TotalView® Workforce Management system reduces the operational costs dramatically, promotes superior services and enhances the efficiency.

And…this is just the beginning!

Whether you have only one location or a hundred, 50 agents or 50.000, one or more types of skills, you handle only calls or a mix of contact channels, TotalView® will improve each operation zone.

TotalView® adapts to the way in which your Contact Center makes business and not the other way around.

The TotalView® Workforce Management system combines powerful scheduling algorithms with the simulation technology in order to generate personnel plans that take into consideration both the routing rules at location and network level and the individual skills of the agents, the levels of qualification (skill levels), the schedule preferences and the availability.

IEX TotalView® ® system was conceived to handle the complexity of multisite Call Centers with flexibility and to determine how and where the planning and management functions are put into action ina certain company.

The patented planning tools distribute the work load intelligently between sites, based on the routing methodology, on the operational hours, on the availability of the agents and on the amount of time necessary to manage the calls.

Moreover, in order to be ideal for the multisite operations, IEX TotalView® is extremely well adapted to the environments that require multi skilled agents (who have more qualification levels) who manage several contact channels.