The additional features of the system are built on the foundation of TotalView Central in order to provide any Contact Center with increased power and performance.

The additional functions of the TotalWiew Workforce Management system include:

• Real-Time Adherence - provides real time reporting and allows the managers to monitor and track whether the agents are complying with the schedule or not.


• Vacation and Holiday Planner - automates the agent’s time off planning (sick leaves, holidays and so on) and enables them to choose their vacation days online.


• Web Station - provides agents and supervisors with web-based access to view the schedule, to monitor the performances and to automate the common tasks.


• SmartSync Exchange - simplifies the data exchange with the other systems of the company (HR, payroll, sales and so on).


• Outsource Manager -extends the benefits of the TotalView Workforce Management system to the outsourced operations.


• Multimedia - provides a unique forecasting, planning and managing tool for all the contact channels in the Contact Center.


• Performance Manager - provides a complete solution for tracking, reporting and managing the performance at all the operational levels of the Contact Center.